Rekacipta.co.id – Privacy Policy

Last Updated: 17 August 2025

PT Karsa Reka Cipta (“Rekacipta,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our website https://rekacipta.co.id, mobile applications, and services (collectively, the “Platform”).

By using our Platform, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information necessary to provide and improve our services, including:

(a) Information You Provide Directly

Account registration details (name, email, phone number, company name, address).
Profile information (skills, portfolio, business credentials, tax ID).
Payment and billing information (bank details, e-wallets, invoices).
Communications and project requirements exchanged via the Platform.

(b) Automatically Collected Information

Device and browser information (IP address, operating system, browser type).
Usage data (pages visited, actions taken, time spent on the Platform).
Cookies and tracking technologies (see Section 6).

(c) Third-Party Sources

Identity verification providers, payment processors, and fraud prevention tools.
Publicly available data or information shared via integrated services (e.g., Gravatar, Google).

2. How We Use Your Information

We use your personal data for legitimate business purposes, including:

To create and manage your account.
To process transactions, escrow payments, and withdrawals.
To match Buyers and Service Providers.
To facilitate communication between users.
To provide customer support and dispute resolution.
To detect and prevent fraud, unauthorized access, or misuse of the Platform.
To comply with legal obligations (tax, financial reporting, regulatory compliance).
To improve and personalize the user experience.

3. How We Share Your Information

We do not sell your personal data. We may share your information with:

Service Providers: When you engage in a transaction (e.g., Buyer’s contact details shared with Freelancer for project delivery).
Payment Processors: For escrow, withdrawals, refunds, and anti-fraud checks.
Third-Party Tools: For analytics, cloud hosting, spam detection, or verification.
Legal Authorities: Where required by law, regulation, or valid legal request.
Business Transfers: In case of a merger, acquisition, or restructuring.

4. Data Retention

Account data is retained as long as your account remains active.
Transaction and payment data are retained for at least 5 years in compliance with financial and tax regulations.
If you close your account, we will delete or anonymize your personal data, except where retention is required for legal, regulatory, or security reasons.

5. Your Rights

Depending on applicable laws (including UU PDP 2022 and GDPR where relevant), you have the right to:

Access: Request a copy of the personal data we hold about you.
Rectify: Correct inaccurate or incomplete data.
Erase: Request deletion of your personal data, subject to legal obligations.
Restrict: Limit how we process your data in certain circumstances.
Portability: Request transfer of your data to another provider.
Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

Requests can be made via contact@rekacipta.co.id. We may require verification of your identity before processing requests.

6. Cookies & Tracking

We use cookies to maintain login sessions, remember preferences, and analyze usage.
You can manage or disable cookies via your browser settings, though some features may not function properly without them.
Third-party services (e.g., analytics, embedded media) may also set cookies in accordance with their own policies.

7. Security of Data

We implement technical and organizational measures to protect your information, including encryption, secure servers, and access controls.
However, no system is 100% secure. We cannot guarantee absolute protection against unauthorized access or cyberattacks.

8. International Data Transfers

If you access the Platform outside Indonesia, your data may be transferred and processed in jurisdictions with different data protection laws. By using the Platform, you consent to such transfers.

9. Children’s Privacy

The Platform is intended for users 18 years and older. We do not knowingly collect personal information from children. If we discover that we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised “Last Updated” date. Significant changes will be communicated via email or platform notification.

11. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy, please contact us:

📧 Email: contact@rekacipta.co.id
🏢 Address: PT Karsa Reka Cipta, Indonesia